Consumer Document Exchange
A Secure Way to Exchange Credit Documents In Real Time Without Slowing Down the Deal
Consumer Doc Exchange from NCC gives dealerships a secure, compliant way to electronically exchange documents with customers throughout the credit and compliance process. By replacing manual workflows with a guided digital experience, dealers can reduce delays, improve accuracy, and protect sensitive customer data.
Securely Request Credit Documents and STIPs
Easily request proof of income, proof of residency, insurance, IDs, lender stipulations, and Out-of-Wallet (OOW) verification through a secure, encrypted portal. Customers upload documents directly from their mobile device, and files are instantly tied to the deal.
No unsecured emails, no texting Personally Identifiable Information (PII), no guessing what is missing, ensuring complete compliance.
Eliminate Costly Manual Document Handling
Manual document sharing costs dealerships roughly 180 hours and $9,000 every month. Email chains, missing attachments, and repeated follow-ups slow funding and frustrate customers.
save $100,000+ per year by eliminating rework and inefficiencies.
Deliver Disclosures and Capture Signatures with Confidence
Send legally required credit authorizations, privacy notices, and disclosures electronically and capture acknowledgments or signatures remotely. Consumer Doc Exchange creates a clear record of delivery and completion that can be tracked in real-time, reducing compliance gaps and audit risk.
Keep Deals Moving After Customers Leave the Showroom
Car buying doesn’t stop when customers leave the showroom. Send disclosures, document requests, Out-of-
Wallet (OOW) verification, and deal paperwork that can be completed anywhere on any device. This reduces
stalled deals, speeds up delivery, and gives customers a smoother buying experience.
Designed for the Modern Customer Experience
Customers expect a simple, mobile-friendly experience that mirrors how they handle paperwork everywhere else. Consumer Doc Exchange provides a clean checklist that guides customers through exactly what is required, with eSign and eAcknowledgement options for all forms.
Fewer questions. Faster completion. Less friction.
Built for Compliance, Security, and Visibility
Every document exchange is protected with multi-factor authentication and secure storage. Sensitive customer data stays within your NCC environment, not on personal devices or inboxes.
Track document status in real time and see what is complete, pending, or missing. Update requests or revoke access as needed to maintain control throughout the process.
The result is faster funding, fewer errors, and a smoother credit workflow.