Frequently Asked Questions for NCC Complete Credit™
From the Complete Credit login page, click on the forgot password link then enter your email address. An email will be sent to you with all user IDs associated with your email. Click on the user ID and follow the emailed instructions to reset. If you do not see the forgot password link on your login page please contact customer support.
To add an additional score model, contact your Account Manager directly or fill out a web form.
Yes, credit report format can be changed, but only through NCC’s customer support. The most commonly used formats are HTML, TTY2 (plain text) and CV2. Please call customer support or fill out the web form to request the change.
• Error 205– Missing or Invalid Member Number or Password: Please call NCC customer support.
• Error 4001– Person not found: Double-check that the customer’s information is correct. If the error persists, please contact customer support.
• Error 3175– IP Restriction: Please call NCC customer support.
• Any other Error Code: Please contact customer support or fill out the web form including the error code you have received.
• Error 4001– Person not found: Double-check that the customer’s information is correct. If the error persists, please contact customer support.
• Error 3175– IP Restriction: Please call NCC customer support.
• Any other Error Code: Please contact customer support or fill out the web form including the error code you have received.
If your account becomes locked due to too many failed attempts, please contact your dealership admin or contact NCC support.
Please call customer support to update.
Complete Credit (Newest Platform)
You can manage users and their access if you are an admin. Please see the User Guide in the Help Section of the portal for detailed instructions.
NCCI (Oldest Platform):
1.Once you are logged in, click on the configuration tab at the top of your screen.
2.Select User Settings.
3.Select Add New User.
4.Enter the new user’s information, then save.
NCCDI (Older Platform):
1. Once you are logged in, select the gray circle at the top right of your web page.
2. Select Admin
3. Select User Management
4. Select the green Add User button
5. Enter the new user’s information
6. Select the blue Add User button to save
7. Once you are back on the users list, select Edit on your new user under the Actions column.
8. Select Credit services and add all appropriate permissions for this user.
9. Credit Reporting must be selected, or the new user will not be able to log in.
10. Select update. If you are unable to add a new user or do not have admin permissions, please submit the web form including the dealership information, the new user’s first and last name, their title, or position with the company and email address.
You can manage users and their access if you are an admin. Please see the User Guide in the Help Section of the portal for detailed instructions.
NCCI (Oldest Platform):
1.Once you are logged in, click on the configuration tab at the top of your screen.
2.Select User Settings.
3.Select Add New User.
4.Enter the new user’s information, then save.
NCCDI (Older Platform):
1. Once you are logged in, select the gray circle at the top right of your web page.
2. Select Admin
3. Select User Management
4. Select the green Add User button
5. Enter the new user’s information
6. Select the blue Add User button to save
7. Once you are back on the users list, select Edit on your new user under the Actions column.
8. Select Credit services and add all appropriate permissions for this user.
9. Credit Reporting must be selected, or the new user will not be able to log in.
10. Select update. If you are unable to add a new user or do not have admin permissions, please submit the web form including the dealership information, the new user’s first and last name, their title, or position with the company and email address.
The red flag out-of-wallet questions and red flag errors can’t be cleared through NCC. If you are using integrated software such as DealerTrack or RouteOne you will need to reach out to their support for further assistance. In most cases if you receive a red flag error on the consumer, we advise collecting physical documentation from them to verify their identity. This includes but is not limited to the SSN or TIN, proof of address and driver’s license. We also recommend reaching out to your dealership's compliance officer for further assistance.